Why did my payout method fail or get rejected when I tried to cash out?

Introduction

If your cash out failed, the issue is usually with the payout details, account eligibility, or a review that is still in progress. This article explains the most common reasons a payout method can be rejected and what to do next.

Why payout methods fail

A payout can be rejected for a few common reasons:

• The PayPal email or MasterCard details were entered incorrectly.
• The payout account is not eligible to receive the transfer.
• The payment method does not match the account review status.
• A review or fraud check has not finished yet.

What to check first

1. Confirm that the payout info is accurate, including the PayPal email or MasterCard details.
2. Make sure you are using the same payment method details you intended to redeem to.
3. Check whether your account is currently under review.
4. If a review is still in progress, wait for it to finish before trying again.

If the payout still fails

If you have checked the details and the payout still gets rejected, try again after any review has finished. If it keeps failing, contact support so we can look into it.

What to include when you contact support

Please include the following so we can investigate faster:

• The payout amount
• The date of the failed payout
• The payment method used

Conclusion

Most payout failures are caused by incorrect details, eligibility issues, or an active review. Double-check the information, wait for any review to finish, and contact support if the issue continues.