Why did my points not show up after I finished a game, offer, or survey?

Introduction

If you completed a game milestone, partner offer, or survey in Earnwise and your points have not appeared yet, there are a few common reasons this can happen. Some activities need to be verified before points post, and some surveys do not credit if the provider does not confirm completion.

Why points may be delayed

• Game milestones and partner offers may need a review period before points post.
• Surveys can fail to credit if the survey provider does not confirm that the survey was completed.
• Points may not post if the activity was not completed in the Earnwise app.
• Tracking issues, device changes, or account mismatches can prevent credit from being recorded correctly.

What to check first

1. Confirm that you completed the activity in the Earnwise app.
2. Make sure you used the same device and the same account for the full activity.
3. If prompted, allow tracking so the activity can be attributed correctly.
4. Wait for the normal review window for that activity type.
5. Check whether you received any confirmation screen, email, or screenshot after completion.

When to contact support

If your points still do not appear after the normal review window, contact support so we can take a closer look.

Include these details

• The activity name
• The date you completed it
• Any screenshot or confirmation you received
• Any other details that may help us verify the activity

Additional information

Earnwise can only review activities that were completed in the app and that have enough information to verify credit. If the provider does not confirm completion, points may not post.